Gabriela Lotta
Gabriela Lotta is Associate Professor of Public Administration at Fundação Getulio Vargas (FGV), Brazil.
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Street-Level Bureaucracy in Weak State Institutions
In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontline work and citizens´ everyday experience of the state.
